Applicability

By accessing this website, you have agreed to be bound by the terms and conditions as set out below.

Governing law

You agree that in the event of any dispute of any nature that may arise between you and us, these terms and conditions shall be governed by and construed exclusively in accordance with the law of australia and nsw.

Disclaimer

You understand and accept that to the fullest possible extent permitted in law, we accept no responsibility for any loss or damage or injury caused to you or your hardware or software whether such loss or injury is caused directly or indirectly by your use of this website.

Copyright and plagiarism

You acknowledge that we own or may own or control copyright and/or other intellectual property rights in the look and feel of the website and its contents including any sounds, music, text, graphics, data, stills, photographs and moving images. such intellectual property rights shall include all registered and unregistered intellectual property rights of any type or nature including trademark  and copyright. you further agree that you will not infringe these rights by any method or manner now known or as may exist in the future.

Purchase terms

In the event that you buy any goods or services using our website you will be bound by such terms as are notified by us to you in the process of the purchase, as indicated on the website­ or on any  email received by you from us in the course of the purchase process.

Shipping

All items will be shipped once full payment is made. Items may take up to 1-2  weeks to arrive as all items are hand-made. Terrariums and plant products can only be delivered in Adelaide metropolitan area.  Tracking information will be sent once your order has been shipped.

Returns and Exchanges

You may return such goods as are supplied by us to you provided: you notify us by email (info@emmasadiethomson.com ) within 7 days of of receiving your order. please include your customer order number and description of the item(s) you wish to return.

Upon our receipt of your email and our approval  you will receive an email advising you of an ra number to be included with your return.

You are then required to return the items within seven days of receipt of this email to:

EST returns 
45 Rose St 
Mile End SA 5031

the return items must be  returned in their original saleable condition, unwashed and unworn, with tags attached.

Please note: There is no return on any Terrariums or living pieces unless faulty.

we will not be responsible for any return packages sent to us which are sent by other than a trackable mail or freight method. we recommend registered post.

Customer Service

Please contact us at info@emmasadiethomson.com . Our hours are, Monday to Friday 9:30am-5:30pm.